Terms & Condition

Section 1: Introduction

We are Khanawaala, a brand of Foods Oracle Enterprises Pvt. Ltd., unless otherwise stated.

Section 2: Definitions

2.1. ‘Agreement’ is a reference to these terms and conditions, the privacy policy, any order form and payment instructions provided to you;

2.2. ‘Privacy policy’ means the policy displayed on our website which details how we collect and store your personal data;

2.3. ‘You’, ‘Your’ and ‘Yours’ are references to you, the person accessing this website and ordering any of our products from the website or any other channels provided by Masala Box;

2.4. ‘We’, ‘Us’, ‘Our’ and ‘Masala Box’ are references to the company;

2.5. ‘Goods’ is a reference to any goods which we may offer for sale from our website from time to time;

2.6. ‘Service’ or ‘Services’ is a reference to any service which we may supply and which you may request for from us, Masala Box;

2.7. ‘Food delivery’ is a reference to perishable goods and to any form of delivery service, and

2.8. ‘Website’ is references to our website https://www.khanawaala.com.

Section 3: Ordering

3.1. Any contract for the supply of goods and services from this website is between you and Khanawaala. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are of your own credit or debit card and that you have sufficient funds to make the payment.

3.2. Any goods and services purchased from this website are intended for your use only and not for resale.

3.3. When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

3.4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. During instances of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

3.5. Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an auto-generated confirmation mail about the same. You must inform us immediately if any details are incorrect. If the product for which you placed the order is not available or if we are not able to your deliver to your location, we will inform you through a phone call or SMS.

Section 4: Prices and Payment

4.1. Any contract for the supply of food items from this website is between you and Khanawaala. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

4.2. All prices listed on the website are correct at the time of publication. We also reserve the right to alter the product catalogue on the website.

4.3. All prices for delivery by Khanawaala or a third party provider assigned by Khanawaala listed on the website are correct at the time of publication; however, we reserve the right to alter these in the future

4.4. The total price for the food including taxes will be displayed at the time of checking out your order. Full payment must be made for all items dispatched ordered by online payment, e.g. credit, debit card or bank transfers or in cash.

4.5. If you choose online payment, you must pay for your order prior to delivery. To ensure that shopping online is secure, your debit/credit card details will be encrypted, thereby preventing the possibility of any third-party accessing your information.

4.6. If a customer makes payment for the same order more than once by mistake, the extra amount will be refunded via the same gateway to the source within 15 to 20 working days.

Section 5: Delivery

5.1. Delivery timings quoted at the time of placing the order are approximate and may vary based on factors such as traffic and weather conditions. The food items you ordered for will be delivered to the address designated by you at the time of placing the order.

5.2. All orders are delivered by Khanawaala’s own delivery network or any other reputed delivery service that we may choose to use from time to time. If the Goods are not delivered within the estimated delivery time quoted by us, please contact us by telephone +91 72800-5-9999 or email info@khanawaala.com and we do our best to ensure that you receive your order is delivered as quickly as possible.

5.3. If you fail to accept your food when it is out for delivery, or if we are unable to deliver at the stated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass on to you.

5.4. You must ensure that at the time of delivery your order adequate arrangements, including access where necessary, are in place for the timely delivery of your order.

5.5. Khanawaala will try our best to deliver the product to you at the place of delivery as requested by you in your order within the time confirmed. We will inform you if we are unable to meet the estimated delivery time.

5.6. Khanawaala shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

5.7. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative address.

5.8. In case of the unlikely event of a failed delivery due to reasons beyond the control of the customer, Khanawaala, will refund the full amount to the customer within will be 15 to 20 working days via the same source by which the payment was made.

Section 6: Cancellation

6.1. You must notify Khanawaala immediately if you decide to cancel your order, preferably by phone, and quote your order number. Orders can be cancelled 9 am (on the same day for lunch orders) and 4 pm (on the same day for dinner orders)

6.2. We will not accept any cancellation requests after the cut off period.

6.3. We may cancel an order if the product is not available for reasons that are not within our control. We will notify you if this is the case and return any payment that you have made.

6.4. If the cancellation was made in time, we will refund or re-credit your debit or credit card with the full amount within 14 days.

6.5. Meal subscription plans have to be used during the period of validity. In case of the user not availing the meals during the specified period, the meals will lapse. Refund or extension of lapsed plans will not be possible. This is applicable to all subscriptions offered under Meal Plans by Khanawaala.

Section 7: Information

7.1. You agree to provide us with accurate and complete information wherever and whenever we have requested information to provide delivery.

7.2. You authorize us to use, store or otherwise process your personal information in order to enable the delivery of food items to you and for marketing and credit control purposes. These purposes may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide delivery of food items.

7.3. You are entitled to request a copy of the personal information we hold on you. Please contact us at +91 72800-5-9999 or info@khanawaala.com if you wish to request this information.

Section 8: Complaints

8.1 We take complaints very seriously and aim to address your concerns within 5 business days. All complaints should be sent to info@khanawaala.com. The Customer Support Team can also be reached on +91 72800-5-9999.

Section 9: General

9.1. All prices are in indicated in INR. Prices are inclusive of taxes unless otherwise indicated.

9.2. We may subcontract any part or parts of the product catalogue that we provide to you from time to time and we may assign or negate any part or parts of our rights under these terms and conditions without your consent or any requirement to notify you.

9.3. We may alter or vary the terms and conditions at any time without notice to you.

9.4. Payment must be made either at the time of placing the order by credit card and debit card, UPI or at the time of delivery by cash. Failure to pay on time will result in the cancellation of your order.

9.5. Do not use or launch any automated system or program in connection with our website or its online ordering functionality;

9.6. Do not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.

9.7. It may be noted by the customer that once registered he/she will be receiving all kinds of promotional SMS, mailers and notifications to keep him/her updated with our offers and other forms of information.

9.8. The terms and conditions together with the privacy policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this agreement. In the event of any conflict between these terms and conditions and any other term or provision on the website, these terms and conditions shall prevail.

9.9. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

9.10. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of India. The parties hereto submit to the exclusive jurisdiction of the courts of India.

9.11. No delay or failure on our part to enforce our rights or remedies under the agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.